Refund and Cancellation Policy

This policy explains when an order or a subscription day can be cancelled, and when and how we refund. It applies to everything bought from ZORA Healthy Foods, a brand of MK Food Ventures (a sole proprietorship based in Coimbatore, Tamil Nadu) through our website, app or WhatsApp.

Cancelling a one-off order

A one-off order can be cancelled free of charge until its delivery slot's cut-off — the time, a few hours before the delivery window, at which the kitchen is briefed. The cut-off is shown with the slot when you order. After the cut-off the food is being cooked for you and the order can no longer be cancelled or refunded. To cancel, message or call us on +91 89256 43947 before the cut-off, or cancel from your account where the option is shown.

Skipping a subscription day

A subscription is not refunded day by day — it is skipped. Tell us you will not be there (from your account, or on WhatsApp) before that day's cut-off and the day goes back on your plan: your subscription simply runs one delivery longer. A skip asked for after the cut-off cannot be applied, because the bowl is already being cooked. A pause is a run of skips. Days that go unused because you could not be reached or did not pause are not refunded.

Ending a subscription early

If you need to stop a subscription before it runs out, message us. We will refund the unused delivery days at the per-day rate you paid, less any discount that applied to the full term, to your original payment method or as wallet credit — your choice. Days already delivered or already cooked for that day are not refunded.

Food you are not happy with

Cooked food is perishable and cannot be returned, but it can be put right. If a bowl arrives damaged, spoilt, wrong, or is missing an item, tell us the same day on +91 89256 43947 with a photo. Once we have checked, we will replace the bowl on your next delivery, add the day back to your plan, credit your wallet, or refund it — whichever you prefer. Reports received after the day of delivery cannot be verified and may not be honoured.

Deliveries we could not make

If we cannot deliver on a day you had paid for — the kitchen is closed, your area is unreachable, or we made a mistake — the day is put back on your plan or refunded in full. If a delivery fails because nobody could receive it and your number did not answer, it counts as delivered and is not refunded.

Failed or duplicate payments

If money left your account but no order or subscription was created, it is refunded automatically by the payment gateway, usually within 5–7 working days; message us with the transaction reference if it has not come back in that time. A duplicate payment is refunded in full.

How refunds are paid

Refunds go back to the payment method you paid with, or to your ZORA wallet as credit if you prefer, which can be used for any order or renewal. We process an approved refund within 2 working days; a refund to a card, UPI or bank account then takes 5–7 working days to appear, depending on your bank. Wallet credit is immediate. Coupon discounts and referral credit are not refunded as cash.